What you purchase
NULIQ offers one-time prepaid API usage credit in USD. There are no physical products, shipping fees, subscriptions, or automatic renewals. Input costs from successful API and Playground queries are deducted from this balance. Output is free.
Scope of refund requests
You may request a refund for unused paid credit, duplicate charges, or a payment for which credit was not delivered. Requests are reviewed manually against payment records, the unused amount, and service status. Approved refunds are returned to the original payment method where possible.
Used query credit is not refunded automatically. Model accuracy depends on your use-case data; an unexpected 0/1 result alone does not trigger an automatic refund. Support reviews reports of technical errors or incorrect charges. Mandatory legal rights remain unaffected.
How to request a refund
- Email the support address on the contact page from your registered account email.
- Include the payment date, amount, Stripe payment/session identifier if available, and the reason for your request. Do not send full card numbers, card security codes, or passwords.
- Support reviews transaction and usage records and replies through the same channel. The time for an approved refund to appear on a card depends on the payment provider and bank.
Refunds are not automatic. No fixed resolution time or unconditional refund is promised. Support may request additional information.
Cancellation and stopping use
There is no subscription, so there is no renewing plan to cancel. You can stop sending queries at any time and revoke API keys in the console. Stopping use does not automatically refund remaining credit; follow the refund process above. Account closure requests are handled through support.
Free and test usage
Free-mode queries have no paid query charge to refund. Stripe test-mode balances are not real money and cannot be refunded as money.